This course is a continuation of Part I and further explores the grievance process. Issues discussed in Part II of the Grievance & Arbitration workshop include : how and when to file grievances, as well as, how to present them and practical strategies for developing arguments and dealing with management at the various steps of the grievance procedure. By the end of this workshop you will know the difference between a grievance and a complaint, the legal responsibilities of union officials regarding grievances and how to deal with management representatives.